Refund policy

WHAT ARE THE SHIPPING COSTS AND WHAT ARE THE DELIVERY TIMES?

We endeavour to dispatch all items within 24 hours of the order being received, however, during busy periods it may take up to 48-72 hours.

For special next day delivery (UK Orders Only) the order must be received by 10am to ensure it is dispatched the same day. Majority of our UK parcels are sent via Royal Mail, larger orders will be dispatched via yodel. For international orders our delivery partners are DHL and Fedex however we may use other courier companies.

Country	Delivery Time Once Dispatched	Cost
UK	First Class 2-3 working days	£5.50
UK	Standard Shipping 5 working days	£4.50
UK	Next Day Delivery (Weekday)	£10.00
Europe	Approximately 5 and 10 working days	from £13.99
Rest of the world	Approximately working days	from £25.00

These prices are for the delivery of 1 abaya. Shipping price may change when more items are added and the price will update when checking out.

NB: Working days do not include Saturday & Sunday

If a order is placed on Friday for next day delivery you will receive the order on Monday.

Once the order is shipped ( in accordance to the shipping paid ) the courier is responsible for delivering the item to you and we cannot control their delivery time.

Please note the same applies to customs delays with international deliveries – we cannot control your country’s customs and how long they take to release your item.

The courier will only deliver to the address specified and will not leave the item with a neighbour. If no one is at home to accept the item the courier should leave a card advising that an attempted delivery was made and provide details for re-arranging delivery for another day.

Once the item has been shipped you will receive an email.

It is the buyers responsibility to ensure the correct address is entered on the order. Aaminah Abayas will take no responsibility if an incorrect address has been entered and the buyer does not receive the item.

WHAT IS YOUR RETURNS POLICY?

We will exchange or refund any items providing the item is returned unworn and in the original new condition ,with the swing tag still intact within 14 days of the buyer receiving it.

The item must be returned with a valid order number.

All refunds will be issued to the original method of payment.

Please allow upto 14 days for the refund to be completed.

If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.

Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee if your final order value falls below the threshold to receive free shipping.

If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee of £4.50 will need to be paid. The item will remain on hold until this fee is paid.

HOW DO I RETURN AN ITEM?

Please email us with your order number . You will then receive a reply within 48 hours with further details on how to return the item.

We also have a phone number if you have any issues with returns.

DO I NEED TO PAY FOR RETURNS SHIPPING?

Please note all shipping costs are incurred by the buyer ( expectional circumstances fault Aaminah abayas does not provide a shipping label . The item is also your responsibility until it is delivered to us, we therefore recommend returned items to be sent in a form of signed tracked delivery. We will not accept responsibility for items lost in transit.

HOW DO I EXCHANGE AN ITEM?

Please email us with your order number and which item you would like to exchange for. You will then receive a reply within 48 hours with further details on how to exchange the item.

I AM AN INTERNATIONAL CUSTOMER, HOW DO I RETURN AN ITEM?

Please email us with your order number, you will then receive a reply within 48 hours with further details on how to return the item.

All international returns must complete a customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at UK Customs and a charge levied, we will refuse payment and the package will be returned to the sender.